Privacy Policy
Entity: Velaqua Plumbing Pty Ltd
Last Updated: 05/05/2026
This Privacy Policy sets out how Velaqua Plumbing Pty Ltd (we, our, us) collects, stores, uses, protects, and discloses your personal information. It applies to our website located at https://velaquaplumbing.com.au and its related services, products, tools, and applications (together, the Website).
By visiting or using the Website, you agree to the collection, storage, usage, and disclosure of your personal information as described in this Policy.
1. Types of Personal Information We Collect
As part of delivering our services, we collect personal information as defined under the Privacy Act 1988. We only collect information reasonably necessary for our business functions.
User Information:
To fulfill service requests and connect users with our plumbing services, we collect your name, email address, contact number, postcode, suburb, details of the plumbing work required, and any additional information provided in your submission forms. This includes personal information submitted through enquiry forms, contact forms, and online lead forms.
Website Usage Data:
We collect information that enables the Website to function effectively, including device identity, IP address, geo-location, page view statistics, and standard web log information.
Survey & Promotional Data:
Information provided in connection with client surveys, questionnaires, or marketing promotions.
2. How We Collect Personal Information
We collect personal information directly from you or through authorized third parties, including when:
- You submit a contact form or request for plumbing services on the Website or through third-party platforms such as Google Ads lead forms
- You submit lead forms via social media advertising platforms
- You contact us via email, telephone, SMS, or social media platforms
- You interact with our advertising, content, or general website services
Note: Where we collect information from a third party, we take reasonable steps to ensure you are made aware of the information provided to us.
3. Use of Your Personal Information
Service Delivery:
To respond to enquiries, process service requests, and deliver plumbing services.
Relationship Management:
To confirm your identity, manage enquiries, and provide updates on service requests.
Operational Support:
To provide necessary data to our employees, contractors, and consultants for the purpose of performing plumbing services.
Marketing:
To send marketing and promotional messages, including direct marketing in accordance with the Spam Act 2003. You may opt out at any time via unsubscribe options.
Optimization:
To improve our service offerings through de-identified statistical data and to resolve disputes or enforce legal agreements.
4. Disclosure of Your Personal Information
We may disclose your personal information to employees, service providers, and contractors located both within and outside of Australia.
Service Fulfillment:
When you request a service, your details may be shared with relevant staff or contractors to complete the work.
IT & Marketing Providers:
We may share information with third-party providers including website hosting, analytics providers (such as Google Analytics), and advertising platforms (such as Google Ads and Meta Platforms, Inc.).
Legal Compliance:
We disclose data to government and regulatory authorities as required or authorized by law.
Overseas Disclosure:
Some third-party providers (such as Google and Meta) may store or process data outside Australia. We take reasonable steps to ensure they do not breach the Australian Privacy Principles.
5. Cookies & Re-marketing Policy
We use “Cookies” and similar tracking technologies (such as beacons and pixels) to gather data regarding the date and time of your visit, your browsing behaviour, and interactions with the Website.
User Experience & Functionality:
We utilize both Session Cookies and Persistent Cookies. Session Cookies expire when you close your browser, while Persistent Cookies remain on your device to help remember preferences and improve future visits.
Google Analytics & Advertising Cookies:
We use Google Analytics to understand how users interact with our Website, including pages visited, time spent, and general usage behaviour.
We also use Google Ads and remarketing technologies to display relevant advertisements to users based on their previous interactions with our Website.
Meta (Facebook & Instagram) Advertising:
We may use Meta Pixel or similar tracking technologies provided by Meta Platforms, Inc. to measure the effectiveness of our advertising and deliver targeted advertisements on Facebook and Instagram based on your interactions with our Website.
Data Control & Opt-Out:
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality and usability of the Website.
6. Storage & Security
Velaqua Plumbing Pty Ltd is committed to ensuring that your information is secure. We utilize reputable third-party cloud service providers for data hosting, storage, and processing.
Protection Measures:
We take reasonable physical, technical, and administrative steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
Risk Acknowledgment:
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure.
Retention:
We retain personal information only for as long as necessary for business or legal purposes.
7. External Links & Third-Party Content
Our Website may contain embedded content or links to external websites operated by third parties.
We do not control or endorse these websites and are not responsible for their privacy practices. Once you leave our Website, this Privacy Policy no longer applies.
8. Requesting Access or Correcting Your Personal Information
In accordance with the Privacy Act 1988, you have the right to access the personal information we hold about you and request corrections if necessary.
Application Process:
Requests must be submitted in writing, and identity verification may be required.
Response Time:
We aim to respond within a reasonable timeframe (typically within 30 days).
Refusals:
If access is refused, we will provide written reasons as required by law.
9. Notifiable Data Breaches
We comply with obligations under the Notifiable Data Breaches (NDB) scheme.
If an eligible data breach occurs, we will:
- Conduct a prompt assessment
- Notify affected individuals
- Notify the Office of the Australian Information Commissioner (OAIC) where required
10. Updates to This Policy
Velaqua Plumbing Pty Ltd reserves the right to modify or replace this Privacy Policy at any time.
Changes will take effect immediately upon publication on the Website. The “Last Updated” date will reflect the latest version.
11. Enquiries, Requests & Complaints
If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:
Velaqua Plumbing Pty Ltd
Website: https://velaquaplumbing.com.au/contact-us/
Phone: 0402 417 328
Email: velaqua@live.com.au
We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).